Frequently Asked Questions

Sablecrest Property Management Inc. is a licensed condo management company serving condominium corporations across Southern Ontario. We provide full-service management including financial oversight, maintenance coordination, administrative support, and 24/7 emergency response.

We primarily serve London, Ontario and surrounding areas in Southern Ontario. Contact us to confirm coverage for your specific location.

Yes. Sablecrest Property Management is licensed under the Condominium Management Regulatory Authority of Ontario (CMRAO) and fully compliant with the Condominium Act, 1998. Our OCN is 1001351671.

The process typically starts with a board vote to terminate the existing contract, followed by a transition period where we coordinate the handover of all records, contracts, reserve funds, and vendor relationships. We handle the heavy lifting so your board experiences minimal disruption.

Most transitions take 30-90 days depending on the complexity of your building and the terms of your current contract. We work with your timeline to make it smooth.

We will need current financial records, a list of active vendors and contracts, reserve fund study, declaration and by-laws, unit owner contact list, and any outstanding maintenance issues. Your current manager is legally required to cooperate with the transition.

We collect condo fees via pre-authorized debit or bank transfer, deposit them into your corporation's dedicated trust account, and provide monthly financial statements detailing all income and expenditures. Your funds are always held separately from our operating accounts.

Yes. We ensure reserve fund contributions are accurately calculated, collected, and maintained in accordance with your reserve fund study and the Condominium Act. We also coordinate reserve fund study updates every 3 years.

Absolutely. Board members receive monthly financial packages including income statements, balance sheets, accounts receivable aging, and budget variance reports. We also provide portal access for 24/7 real-time financial data.

We maintain a network of vetted, insured contractors. Routine maintenance is scheduled proactively. For repairs, we obtain competitive quotes for any work above a pre-approved threshold set by your board. Emergencies are handled immediately, 24/7.

Any issue posing an immediate threat to life safety or significant property damage — including flooding, loss of heat in winter, elevator entrapment, power outages, or security breaches. Our emergency line is staffed by real people, not a voicemail system.

Yes. We attend all board meetings, prepare the agenda and supporting materials, present financial and operational updates, and record minutes. We also facilitate your Annual General Meeting (AGM) each year.

We act as the first point of contact for owner inquiries and complaints, responding professionally within 1-2 business days. For disputes, we follow the corporation's by-laws and, if needed, guide the board through mediation or formal dispute resolution under the Condominium Act.